9 Things to Know Before You Fly Frontier Airlines

With its headquarters in Denver, Colorado, Frontier Airlines is an important American ultra-low-cost airline. With over 3,000 employees, Frontier offers flights to over 100 domestic and international locations and is one of the most affordable airlines for domestic flights.

Frontier airline

However, it has a track record for providing subpar service, experiencing many flight delays, and providing uncomfortable flights. The most crucial question to ask is, “Is the airline safe? ” The following are 9 facts you need to know before you fly Frontier Airlines.

1. Incidents and Accidents Involving Frontier Airlines

Accidents involving Frontier Airlines

Frontier Carriers’ safety record is not perfect, like that of many other airlines with sizable aircraft fleets. However, Frontier Airlines has never been a part of a fatal accident since it began operations in 1994. It’s important to note that from 1950 until 1986, there was a different Frontier Airlines.

There were some fatalities in the crash of this airline. When people learn about this accident from 1978, they frequently believe it included the current Frontier Airlines.

The two businesses are independent of one another, and the previous Frontier Airlines has closed. Few airlines can independently claim that their own company, Frontier Airlines, has never been in a tragic disaster. You should bear this in mind while making your flight reservations. The history of Frontier Airlines is excellent.

2. Significant Number of Cancellations

Cancelled flight

You will get to your destination safely, but there is no assurance that you will do it in a timely manner. Frontier Airlines’ on-time performance is respectable and on par with that of upscale airlines. The airline has a very high rate of cancellations, though.

3. Frontier Invests in High-End Aircraft

High-End Aircraft

Frontier operates a range of aircraft types. They have 19 Airbus A320-200s, 72 A320neos, 21 Airbus A321-200s, 168 Airbus A321neos, and an unspecified number of Airbus A321XLRs in their fleet. According to these figures, Frontier Airlines makes important financial investments in its Airbus A321neo aircraft.

The A320neos and this carrier type both have excellent flight histories, making them some of the safest options for commercial operation. Since Frontier updates its fleet frequently, its technology is always current.

In comparison to other airline firms, their carriers’ average age is low. This may indicate that the business is constantly prepared to offer its customers the most cutting-edge, secure technology.

It can also indicate that the business is more inclined to use recent models that haven’t yet established a solid track record for safety. Before they may be hired, pilots flying Frontier Airlines must meet a sizable number of criteria.

2,500 total flight hours, 750 multi-engine fixed-wing hours, 500 pilot in command hours, 500 jet/turboprop hours, a current FAA Class 1 medical certificate, 20/20 vision correction, an ATP certificate, and a restricted radio operator’s license are some of the requirements.

As you can see, a pilot must fulfill a number of qualifications before being recruited. These prerequisites include proficiency in the cockpit and medical knowledge, flawless vision, and radio operation skills.

This guarantees that every flight will be in capable hands. Because many airlines employ utterly dissimilar standards in the hiring process, it is challenging to compare pilot requirements across airlines.

The overall flying duration and hours necessary for multi-engine flights are higher for Spirit Airlines, it can be noted.

Additionally, Frontier Airlines pays some of the lowest salaries in the industry, which encourages dissatisfaction among its staff. If you want to purchase a flight and support a company, bear this in mind.

4. High Number of Complaints

customers complaints

For many, this one is a deal-breaker. Frontier Airlines earned the highest complaints per 100,000 passengers of any American airline, according to Statista.

There was no challenge at all. It’s crucial to keep in mind that people who pay such low tickets for their flights would be more likely to behave badly and delay flights.

Additionally, the airline recently ran into some complications with the FAA since numerous aircraft were operating without enough emergency medical supplies. The FAA issued Frontier Airlines a sizable fine for this.

In a formal statement, the FAA claimed that Frontier Airlines staff installed emergency medical kits aboard their aircraft in June and July 2017 that were missing injectable epinephrine and/or atropine.

Depending on the health situation, either chemical may be the difference between a passenger’s life and death. Try to avoid focusing too much on this one because the FAA has at some point issued penalties and complaints to almost all American airlines.

Like other American airlines, the airline has done a decent job of addressing coronavirus safety. All surfaces and touchpoints are disinfected, doors are opened to promote air circulation, and antibacterial soap is added to the restrooms as part of the operation.

High-Efficiency Particulate Arrestors (HEPA), which remove 99.97% of all dust and airborne viruses and germs, are used on every trip.

You are not putting your health and safety in danger just because a Frontier Airlines flight costs half as much as one on another carrier. This is a crucial factor to take into account during flu season, particularly following a pandemic.

5. The Airline has No Frills

 No-Frills Airline

Because you are only paying for the base fee and not anything additional (such as a carry on bag, checked bag, snacks, or a seat selection), the price is so low. Each of these expenses must be covered separately and frequently has a high price.

Booking a fancier airline can sometimes make sense because you can get some of these amenities included in your cost. However, Frontier Airlines is a terrific choice if you’re only bringing a personal item with you, such as a bag, briefcase, or handbag.

Additionally, there are no frills on the aircraft—not even a Frontier Airlines magazine or in-seat televisions. Although the seats on Frontier flights are larger than most, the chairs have a plastic-like feel, and it definitely won’t be the nicest flight of your life, but it will get you where you need to go.

6. It Has FAA Certification,

FAA Certification

Every airline that flies into and out of American airports must be inspected and certified by the Federal Aviation Administration.

The FAA, a division of the U.S. Department of Transportation, screens and inspects every airline before granting permission for it to take to the skies.

The United States government considers Frontier Airlines to be one of the secure enough airlines to fly many passengers into and out of commercial airports since it has received FAA certification.

7. Dealing with Numerous Lawsuits


The airline was sued by a group of female pilots and flight attendants for discriminating against expectant moms and new mothers.

It is claimed that the airline prevented the women from pumping during working hours and required them to take a protracted period of unpaid leave throughout their pregnancies.

Frontier Airlines doesn’t compensate its staff as much as many other carriers do when compared to other airlines. Pilots of Frontier Airlines made significantly less money on average in 2018 than pilots of Spirit Airlines.

Frontier has less stringent flight hours requirements for pilots than Spirit Airlines and the majority of other airlines.

This could indicate that Frontier Airlines is seeking less experienced pilots who are ready to accept lower pay in addition to the lower pay. In the past, less experienced pilots earned 50,000 dollars or fewer.

8. The Median Aircraft Carriers’ Timeliness

Median Aircraft Carriers' Timeliness

In comparison to other U.S. flight carriers, Frontier Airlines had average on-time departures and arrivals in 2020, according to the Bureau of Transportation Statistics.

Despite the unimpressive sounding nature of this, it outperformed both American Airlines and JetBlue (and between United Airlines and Alaska Air).

Although Frontier has shown it can compete with more expensive airlines, the low-cost and inexpensive flights can present challenges.

9. You May Not Receive a Full Refund after Seven Days.

Frontier Airlines refund policy

The airline may, at its sole discretion, refund tickets that were purchased seven days or more prior to departure. Though many of the expenses included in the initial ticket price will not be reimbursed to you, you most likely won’t get a full refund.

You can contact Frontier directly or use the website’s Manage My Booking tool to seek a refund. You will have greater freedom if you buy a package because you can change your flight without paying a fee.

You can use their web form to ask for a refund. Keep in mind that you will only receive a travel credit with a 90-day expiration date if you cancel your trip.


It has never experienced a tragic crash in its 28 years of service and currently flies a young fleet of just Airbus aircraft. Additionally, among other things, Frontier Airlines has earned IATA safety certification. The safety criteria and standards set out by the FAA are likewise met by Frontier Airlines.

When taxes and baggage fees are included, a Frontier flight may appear to be $100 more expensive than competing airlines.

Don’t check a bag if you want to ensure that your Frontier Airlines travel is as inexpensive as possible.. purchase trip flexibility or one of the trip bundles if you’re concerned about alterations and trip flexibility. Safety need not be an issue, but timing may be.

It is pertinent to be aware of the best and safest airline to use while traveling. That is why you need to like, comment, and share this piece of information so that others can also be aware and benefit from it.

CSN Team.

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